Managerial Notes

Customer Experience

1. Deliver customers a consistent experience each time they deal with our business.
2. Make the customer's experience as easy and enjoyable as possible.
3. Reward loyalty for established customers.
4. Provide incentives for new customers to return and reorder.
5. Ask customer-facing employees how best to enhance customer loyalty.

Value Proposition

1. Reassure customers with a reliable service and product offer.
2. Be clear about the value proposition.
3. Be competitive.
4. Avoid negative business practices.
5. Remind employees of the ways their services benefit society; how everyday tasks they perform make a positive difference within society.

Resource Management

1. Deliver reliability by working with partners and investing in resources.
2. Continuously improve the process, based on customer feedback.
3. Create a clear, workable plan for reducing areas of inefficiency and replacing them with streamlined operations.